Network Service Provider MTN Nigeria has clarified that a technical glitch was responsible for the temporary removal of debt from the accounts of subscribers who had borrowed airtime from the company.
The glitch, which is believed to have occurred in the early hours of Saturday, has left subscribers excited after discovering their debt balance was back to zero.
Responding to the development, the telecom giant confirmed the situation in a statement shared with newsmen on Saturday that the customers’ balance was affected by a system glitch impacting balance enquiries.
“MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared,” the network provider said.
“This is not the case and all balances will reflect accurate figures once the problem is resolved. Our engineers are currently working to ensure this.
“Please accept our apologies. We regret the inconvenience.”
The firm, however, assured customers of total restoration of their balances as soon as the company’s engineers resolved the glitch.