The Nigerian Electricity Regulatory Commission (NERC) has issued a directive instructing power distribution companies (DisCos) to reimburse all Band B customers who have been overcharged.
The directive, issued on Saturday, aims to address grievances from customers not classified under Band A, who are now subject to a new tariff of N225 per kilowatt-hour (KWh) for electricity consumption.
Earlier in the week, the Federal Government announced the cessation of subsidies on electricity consumed by Band A customers, while others would continue to pay the previous rates.
However, during the transition as DisCos updated their payment systems, some customers in Bands B, C, D, and E reported being billed at the new N225/KWh tariff instead of the previous rate.
“All DisCos shall set up a portal by April 10, 2024, on their website that allows all customers to check their current bands by entering their meter or account numbers.
“All customers wrongly billed at the new rate should be refunded through energy tokens not later than Thursday, April 11, 2024, and file evidence of compliance with the commission by April 12, 2024,” the NERC ordered.
In response, NERC has mandated all electricity distribution companies to rectify the issue by refunding affected customers promptly.
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